Refund policy

A. Cancellation Policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of cancellation, you must inform us (Winkler GmbH & Co. KG, Schlossstrasse 94, 33824 Werther (Westf.), Germany, Tel.: +49 (0) 52 03 - 88 28 - 0, Email: info@winkler-filtertechnik.de) of your decision to cancel this contract by means of a clear statement (for example, a letter sent by post or an email). You may use the model cancellation form below, but this is not mandatory.

You may also exercise your right of cancellation online at https://shop.winkler-filtertechnik.de/pages/widerruf-formular. If you use this online function, we will promptly send you confirmation of receipt on a durable medium (for example by email), including information on the content of the cancellation declaration and the date and time it was received.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notification of cancellation. We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods. For goods which, by their nature, cannot normally be returned to us by post (freight goods), the direct return costs are estimated at no more than approximately EUR for each such item.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

The right of cancellation does not apply to consumers who, at the time the contract is concluded, are not nationals of a Member State of the European Union and whose sole residence and delivery address at the time the contract is concluded are outside the European Union.

Linked/financed transactions

If you finance this contract by means of a loan and subsequently cancel it, you are also no longer bound by the loan agreement provided that both agreements form an economic unit. This is particularly assumed where we are also your lender or where your lender makes use of our involvement in connection with the financing. If the loan has already been paid to us when the cancellation becomes effective or when the goods are returned, your lender will, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of cancellation or return. This does not apply if this contract concerns the acquisition of financial instruments (for example securities, foreign currencies or derivatives). If you wish to avoid a contractual commitment as far as possible, exercise your right of cancellation and also cancel the loan agreement if you are entitled to a right of cancellation in respect of that agreement.

General information

  1. Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against transport damage.
  2. Please do not return goods to us carriage forward/unpaid.
  3. Please note that points 1 and 2 above are not a prerequisite for effectively exercising the right of cancellation.

B. Model Cancellation Form

If you wish to cancel the contract, please complete this form and return it.

To:
Winkler GmbH & Co. KG
Schlossstrasse 94
33824 Werther (Westf.)
Germany
Email: info@winkler-filtertechnik.de

I/We (*) hereby give notice that I/We (*) cancel the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________
_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

Version: 07 August 2026, 04:18:15